Frequently asked questions

Start by identifying the work you want to hand over and the skills the role requires. EDGE helps define your needs, sources and vets qualified candidates, and presents the right matches for your team.

Focus on the skills, experience, and communication needed for the role. The right person should also be able to work effectively with your team, systems, and existing processes.

A virtual assistant can take on work across administration, HR, accounting, marketing, sales, customer service, IT, and legal operations. The right support depends on where your business needs more capacity.

Getting started begins with a discovery call to understand your needs and define the role, function, or project. EDGE then maps the requirements and begins sourcing suitable talent. Timelines vary depending on the scope and requirements of the engagement.

EDGE staff placement starts at $720 every two weeks, with rates based on weekly capacity and agreement length. Options include 30 or 40 hours per week with 6-month and 1-year agreements. A $180 enrollment fee applies to all agreements.

EDGE's virtual assistant pricing uses fixed-capacity staff placement for 30 or 40 hours per week. Rates vary based on agreement length, while BPO services are priced separately based on scope, transaction volume, task output, or campaign size.

Staff placement adds dedicated talent to your existing team and workflows. With BPO, EDGE takes responsibility for managing and delivering a defined business process or function.

Yes. EDGE offers project-based support for defined or temporary needs, including website builds, software launches, and systems implementation.

EDGE starts by understanding the role, your business needs, and how your team operates. We consider the skills required, your systems, workflows, and expectations to identify candidates who are suited to the role and your working environment.

Before candidates are presented to your team, EDGE puts them through a structured vetting process that includes background checks, skills testing, and multiple interviews.

EDGE prepares your virtual assistant around your business, including the systems, processes, workflows, and expectations relevant to their role. This helps them understand how your team operates before they get started.

Yes. EDGE talent works within your existing tools, systems, and workflows, which makes it easier to integrate support into your daily operations.

EDGE stays involved with dedicated account management, regular follow-ups, performance reviews, and ongoing support to help the engagement stay on track as your needs evolve.

If a placement isn't the right fit, EDGE will work with you to find a replacement. The specific terms will depend on your engagement agreement.

Yes. EDGE can grow with your business. Start with one role, then add talent or outsourced support across other departments as your needs change.