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Your providers have patients to see. Let someone else handle the paperwork

Patients are waiting. Phones are ringing. And the paperwork keeps piling up.
Between intake forms, appointment changes, insurance checks, and billing follow-ups, your staff barely has time to catch up. EDGE connects your practice with a medical virtual assistant or pre-vetted remote specialists for patient administration and billing support.
Give your providers more room to focus on patients without stretching your front desk even thinner.
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Your staff can’t do it all. Another local hire isn’t the only fix
Your front desk is juggling calls, patient intake, scheduling, and insurance checks. Hiring another full-time employee might ease the workload, but it also means another salary, benefits, and hiring expenses.
Here’s why more U.S. medical practices have good reason to look beyond traditional local hiring:

$45,930 is the median annual wage for a U.S. medical admin assistant

According to the U.S. Bureau of Labor Statistics, medical secretaries and administrative assistants earned a median annual wage of $45,930 in May 2025. That’s before additional employer costs such as benefits and payroll taxes.

7.3 hours a week go to physician admin work

The American Medical Association reports that U.S. physicians spent an average of 7.3 hours per week on admin tasks in 2024. Not all of that work can be delegated, but the right support can help reduce the routine administrative burden on your practice.

45% say insurance calls are their biggest phone bottleneck

In a 2026 MGMA poll, 45% of responding practice leaders identified insurance checks and prior authorizations as their staff’s most time-consuming phone tasks.

You still need people at your front desk. But you don’t need another in-office hire for every administrative task.

What changes when your front desk has backup

The right remote support should make a difference in how your practice runs every day. Here’s where your team can get some breathing room.

Patient files are ready before check-in

Your remote assistant tracks intake forms, checks eligibility information, and flags missing paperwork so your in-office team can prepare for upcoming appointments.

A front desk that can focus on patients in the room

Patient support staff handle general calls, scheduling requests, and routine messages while your reception team assists patients face-to-face.

Billing follow-ups that don’t sit untouched

Your billing specialist helps track outstanding claims, organize denial information, and follow up on pending payments according to your practice’s procedures.

Appointment schedules that stay organized

Your assistant manages reminders, cancellations, and rescheduling requests so your team spends less time sorting out calendar changes.

Get the right help for the tasks your team never has time to finish
Your front desk shouldn’t have to handle every phone call, missing form, appointment change, and insurance inquiry alone.
EDGE helps you find remote specialists who can take on the routine work behind patient care.

Executive assistant and administrative support

Keep patient paperwork from slowing down appointments.

  • Patient intake and verification. Collect intake forms, check insurance eligibility information, and flag missing details before appointments.
  • Scheduling and calendar management. Book appointments, manage cancellations, update provider calendars, and coordinate rescheduling.
  • Referrals and medical records. Request records, organize referral paperwork, and coordinate routine communications with other offices.

Accounting and billing support

Don’t let billing follow-ups become another backlog.

  • Claims preparation and submission. Support claim entry, check required information, and submit claims through authorized workflows according to your practice’s billing procedures.
  • Denial tracking and follow-ups. Monitor claim statuses, identify missing information, and assist with corrections and resubmissions under your billing team’s direction.
  • Patient billing and payment records. Prepare statements, post payments, and help keep billing records organized.

Customer service and patient support

Give patients a helpful response without overwhelming your front desk.

  • Inbound patient calls. Answer general inquiries, route messages, and help patients with routine nonclinical questions.
  • Appointment confirmations and reminders. Send reminders, confirm upcoming visits, and assist with rescheduling.
  • Administrative follow-ups. Coordinate records requests, referral updates, and other nonclinical post-visit communications.
Need more front-desk support without another full-time local hire?
Tell us which tasks are slowing your team down. We’ll help you find remote support that fits your workflows, software, and patient volume.
Get support for your practice
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One remote assistant or an entire function? Get support that fits your patient load

Need a medical virtual assistant to help with phones and scheduling? Or a dedicated team for ongoing billing support? Some practices need extra hands clearing an administrative backlog.
EDGE offers three ways to get the support your practice needs.
Engagement Model Best For
Dedicated Staff Placement Add a remote medical administrative assistant, receptionist, or billing specialist to your existing team.
BPO / Function Handover Outsource defined administrative functions, such as appointment coordination or billing support, under an agreed workflow and scope.
Project-Based / Seasonal Support Get temporary help with records organization, billing backlogs, or periods of higher administrative demand.
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Frequently asked questions

Not at all! We can find candidates familiar with your existing software and workflows, so you won't need to switch systems just to work with us.

Absolutely! We can match you with professionals whose availability aligns with your practice's hours.

Yes, for authorized administrative tasks. Your practice and EDGE must first establish the appropriate privacy safeguards, access controls, and any required HIPAA agreements.