Lawyers average just 3 billable hours in an 8-hour workday
According to Clio’s 2025 Legal Trends benchmarks, law firms average a 38% utilization rate, or roughly three billable hours per eight-hour day. Not all remaining time goes to admin, but routine tasks are one area where firms can free up attorney time.
Only 33% of law firms responded to email inquiries
In Clio’s 2024 study of 500 law firms, only 33% replied to email inquiries, while 40% answered phone calls. When inquiries go unanswered, potential clients may look elsewhere before booking a consultation.
U.S. legal secretaries earn a median annual wage of $55,570
The U.S. Bureau of Labor Statistics reports that legal secretaries and administrative assistants earned a median annual wage of $55,570 in May 2025. That’s before additional employer expenses like benefits and payroll taxes.
What your firm’s day could look like with EDGE
Walk into consultations prepared
Get client information and intake documents organized before attorney review, so consultations can start with the details your team needs.
Spend less time assembling case materials
Let remote legal support prepare documents and organize exhibits for review instead of leaving every preparation task to your attorneys.
Catch billing gaps before invoices go out
Flag missing entries and prepare draft bills for review so your firm can account for completed work more easily.
Take the daily scheduling scramble off your plate
Keep appointments coordinated and potential conflicts flagged, with your team retaining control of important dates and deadlines.
Legal support
Get case files and documents organized for attorney review.
- Case file indexing and organization. Organize discovery documents, assemble electronic exhibit binders, and index case records for easier review.
- Document formatting and proofreading. Format motions, pleadings, and briefs using your firm’s templates and filing instructions, subject to attorney review.
- Intake checks and conflict searches. Collect prospective client information, organize intake summaries, and assist with preliminary conflict searches for attorney verification.
Accounting and billing support
Keep billing on track without making your attorneys chase every missing entry.
- Time entry tracking and pre-billing prep. Flag missing time entries, organize billing records, and prepare draft pre-bills for review.
- Trust accounting and retainer tracking. Assist with trust ledger records and monitor retainer balances under your firm’s financial controls and attorney oversight.
- Invoice delivery and payment reminders. Send approved invoices, update payment records, and follow up on outstanding balances according to your firm’s procedures.
Executive assistant and administrative support
Take scheduling, onboarding, and everyday follow-ups off your team’s to-do list.
- Attorney calendar and docket support. Coordinate meetings and depositions, update calendars, and flag important deadlines for your team’s confirmation.
- Retainer follow-ups and client onboarding. Send approved engagement letters, collect signatures, and organize new client files.
- General administrative coordination. Triage inboxes, organize client communications, and handle routine office requests.
One legal assistant or a whole back office. Your call.
| Engagement Model | Best For |
|---|---|
| Dedicated Staff Placement | Adding a legal virtual assistant, remote paralegal support professional, or administrative specialist to your team. |
| BPO / Function Handover | Outsourcing defined workflows such as client intake, billing coordination, or back-office administration. |
| Project-Based / Seasonal Support | Bringing in extra help with document preparation, file indexing, or supervised legal research during busy cases and trial preparation. |
Frequently asked questions
Absolutely! We can find candidates whose availability aligns with your firm's working hours.
Yes! We can prioritize candidates with relevant practice-area experience and familiarity with your software, depending on availability.
Legal advice, professional judgment, and final legal decisions stay with licensed attorneys. Remote staff assist with authorized legal-support and administrative tasks under your firm's supervision.

